Web Access FAQ
Accessing Case Connect
Apple App Store: https://apps.apple.com/us/app/case-connect-mobile/id1549230973
Google Play Store: https://play.google.com/store/apps/details?id=com.correctionssoftware.case_connect
If you have a current login for CSSReporting.com, you will use the same username and password to log in to CaseConnect.com or the Case Connect mobile app.
Web Reporting Registration
To register for a new online account, go to https://caseconnect.com or the mobile app and click "Sign Up" at the bottom of the screen.
You will need your Web Reporting ID, county name, and a valid email address. You will also choose a username and password. Your officer can provide your Web Reporting ID
Your registration is not complete until you have entered the PIN sent to your email address. If you lose this email, you will need to complete the registration again. If you are having trouble receiving any emails, try adding email@example.com to your address book to ensure the email is not blocked or sent to the spam folder.
Error: A user with this email address already exists in (county)
Forgot Username or Password
- If you have an existing account with this email address, use the "Lost Username" and "Lost Password" links to retrieve your login information.
- If you do not have an existing account, you will need to use a different email address to sign up.
You can use the "Lost Username" or "Lost Password" links on the login page to retrieve your username or password. You will need the email address associated with your account. Your officer can provide you with this if needed.
"Error: Your account is locked due to excessive failed log in attempts. Please wait 5 minutes."
You will need to wait 5 minutes to try logging in again. You can use the Lost Password link to reset your password.
You can update your password and email address through Menu > Settings.
Browser page is not responding
For Case Connect from a browser on a computer, you will need to click the buttons with the mouse. For example, after entering your login information, you will need to click the Log In button, rather than typing Enter.
Unable to Pay
If there is no option to pay, your web access may not include payments. If you have an option to pay, but the amount allowed to pay is $0, there may be other restrictions. Verify with your officer.
Other Alternative Payment Methods